Call Center Agent
The functional role of this position is to provide the highest level of customer service ensuring that accurate, detailed information is obtained and entered accurately into the computer system for every reservation taken. Take all incoming calls in a timely manner which will assist dispatch in delivering Safe, Prompt, Courteous, Transportation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Be logged into telephone system in all appropriate groups whenever you are at your desk. If you are unavailable to answer calls you should be "away, or logged out of your phone. Answer all incoming calls with the established telephone dialogue Verify all appropriate insurance information with customer and the accuracy of any existing information if the client is a current customer. Follow company procedures for billing trips, obtaining authorizations for trips and collection of payment. Ask supervisor if there is any doubt as to what the proper procedures are.
QUALIFICATIONS: Must learn the use of the company computer systems and telephone systems. Must learn the policies and procedures associated with Medicare, various private insurance companies and the company rules governing the payment of trips. Must be thorough and pay close attention to detail when entering reservations, and be proactive in recognizing potential difficulties on trips, and reporting them to the appropriate person.
EDUCATION and/or EXPERIENCE: High School Diploma, Basic knowledge of Word, Excel and Outlook
REASONING ABILITY Must be able to determine customer eligibility using company guidelines and make supervisor aware of potential problems.
401 E. Amherst St, Buffalo NY 14215