Managed Care Organizations

The Center for Transportation Excellence's (CTE) mobility management and coordination services offer a way to outsource transportation and reduce costs without reducing service quality. CTE’s full service call center is a centralized solution for scheduling, managing and connecting clients with multiple transportation options. Clients and healthcare providers call a single phone number for trip assignment to the most appropriate, efficient and cost effective mode of transportation, with full consideration for individual needs.

Benefits

Full Service

CTE serves as a gatekeeper and handles all the details of managing transportation. Our call center includes a full compliment of customer care representatives, many of whom have more than 10 years of local transportation service experience.

Reservations- Trip reservations can be made with our full service call center and telephony system that operates 24 hours a day- seven days a week.
Dispatching- Trips are scheduled and assigned to providers in an efficient and orderly fashion.
Billing- Our billing department makes sure the appropriate providers are billed for the right service
Reduce Fraud & Abuse- Program verification and eligibility screening for transportation serves to detect and deter fraud and abuse.
Complaint Monitoring and Response System- Ensures all complaints related to the scheduling & delivery of transportation service from recipients, providers and other sources will be promptly addressed for quality improvement.

Simple

One telephone number, regardless of your client's needs, makes arranging transportation easier. Our Customer Care Representatives are trained to guide each caller through the scheduling process. Our Mobility Management software makes scheduling subsequent trips even easier.

Better Access

CTE has established relationships with local transportation providers to offer regional service. This ensures your clients can get where they need to go, when they need to get there. A variety of transportation modes allows us to serve your clients whether they need Ambulatory service, Wheelchair service, Stretcher service, Taxi service or Public Transportation.

Transportation Costs

Cost Effective- CTE's system is developed to assign each individual rider to the most appropriate and cost effective trip. Our Provider network allows for economies of scale that have opportunities to reduce costs
Budget Predictability- Consistent rates through CTE allow managed care organizations to know exactly what to expect.

If your organization is interested in more information please contact us.