CTE

Mobility Management

CTE Call Center

What is Mobility Management?

Mobility Management is the process of coordinating community transportation in the most efficient and cost effective manner possible, while ensuring safety and customer satisfaction.

Your Local Mobility Advantage

The Center for Transportation Excellence simplifies the complex process of managing transportation with a single source solution that includes reservations, dispatching, billing, fraud abuse oversight and quality improvement.

CTE operates a full-service Call Center that operates 24 hours a day- 7 days a week. CTE uses its Transportation Management System to efficiently administer the scheduling, coordinating and processing of each client’s transportation service.

CTE’s Transportation Management System has the ability to provide the following:

  • Create a trip reservation with a full service Call Center and a telephony system.
  • Schedule trips in an efficient and orderly fashion to provide the shortest and/or fastest routes based on its mapping interface.
  • Dispatch real time requests as well as scheduled trips to improve loading of vehicles & use of vehicle capacity.
  • Highlight and cater to passenger special needs (extra wide wheelchair, orthopedic cushion, leg lifts, walker, escort, child seat, etc.)

Mobility Management Software created by CTE

Our Mobility Management Software was developed locally by CTE for our transportation environment, with the flexibility to adapt to new regulations and requirements for Medicaid, Managed Care and other programs.


Transportation Provider Network

CTE works with a number of transportation providers that allow us to meet each individual's needs, whether they require ambulatory service, wheelchair service, stretcher service, taxi service or public transportation.  To ensure our clients are receiving safe and courteous service through transportation providers within our network, CTE has put in place strict monitoring and evaluation programs.
  • Complaint Monitoring and Response System ensures all complaints related to delivery & scheduling of transportation are promptly addressed.
  • Proactive evaluation programs include quality improvement inspections and passenger surveys.
  • Transportation providers are monitored for compliance with all applicable State and Federal laws, regulations and permit requirements.

For more information on CTE Mobility Management, please contact:
Dan Skulicz, Director of Operations
Tel: (716) 898-7951
E-mail: dskulicz@cteny.com

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