January 27, 2017

Training & Development

The Center for Transportation Excellence believes that people are any companies greatest asset.  As such, The CTE specializes in Training and Development Services  where it either provides a full training and development solution for our clients, or acts as a best practices consultant to help our clients develop their own protocols.

The CTE focuses on the following core areas in its Development Program

Hiring & Training: Investing in Talent

Trained Drivers and Aides:

Our unique training model is the only one of its kind in its field.  Our team of trainers has created a custom curriculum so that in addition to basic CDL training, our drivers are specially trained to handle any situation and all types of clientele.  This training goes far beyond that of our competition and includes advanced preparation for passengers with disabilities to meet the stringent OPWDD and NYS Justice Center standards.


We follow a very disciplined and comprehensive process of ensuring that the drivers and bus aids representing your company are well-qualified for the job.  In particular, The CTE follows both federal and state requirements for driver certification according to the following standards:

  • S. Department of Transportation (DOT) – Drug & Alcohol Testing
  • New York State Department of Motor Vehicles (DMV) – 19A Certification

Prior to performing drug & alcohol testing and 19A certification, applicants are funneled through the process of applicant screening and criminal history record checks.

Applicant Screening:

Applicants undergo the following steps before being considered for employment:

  • Review of Driving Abstract to ensure valid, clean license
  • Review of past employment, especially any prior Commercial Driver’s License (CDL) driving history
  • References on prior employment
  • Interview
  • Evaluation by New York State Department of Motor Vehicles 19A-Certified Examiner


Criminal History Record Check:

A criminal history record check is conducted by submitting fingerprints to the Division of Criminal Justice Services (DCJS) and the FBI.  Their regulations require a statement by the applicant indicating whether he/she has ever been convicted of a misdemeanor or a felony in any jurisdiction, and whether there are any pending criminal charges against the applicant.

The Criminal Background Check Unit (CBC) receives results from the DCJS and a summary of the criminal history record information is sent to the customer.  If the application is denied based upon review of the criminal history record information, the CBC Unit will inform the CTE it is issuing a denial or directing the customer to issue a denial.

Drug Testing:

  • Pre-Employment
  • Reasonable Suspicion
  • Random: This unannounced testing is based on a random selection of drivers and aides.  The selection must be made by a scientifically valid method and all drivers/aides covered by this rule must have an equal chance of being tested.  Every driver/aide’s name that is selected for testing must be returned to the selection pool so that all drivers and aides have an equal chance of being selected at any time.  Random alcohol testing is also required by the DOT.


19A Driver Certification:

The CTE employs several 19A-Certified Examiners to ensure compliance with DOT & Department of Motor Vehicles qualification standards for drivers.  19A-Certified Examiners’ responsibilities include mandatory testing and evaluation of drivers as required by the biennial written/oral examination, as well as the biennial behind-the-wheel road test, the annual defensive driving performance procedures and Driver Abstract review.

At the CTE, we hold the training of our employees and the safety of your passengers as mission-critical to our success.  The following is a matrix of training (including training frequency) that our employees undergo to ensure the highest levels of awareness, sensitivity, and service quality possible.

Position Training Session Frequency Curriculum Topic
All Employees Infection Control Hire & annual Awareness about blood borne pathogens and hazardous body fluids; limited
All Employees OSHA Annual Safety, clinical waste treatment
All Employees HIPAA Hire & annual Expectations and guidelines regarding the confidential handling of Protected Health Information (PHI)
All Employees New Hire Orientation Hire New hire, job and company orientation
Managers & Supervisors General Management In-services Quarterly Ongoing supervisory and leadership training
All Employees Corporate Compliance Hire & annual Expectations and guidelines regarding adherence to ethics in the workplace
All Employees Standards of Conduct Hire Expectations and guidelines regarding appropriate standards of conduct behavior in the workplace
All Employees Anti-Harassment Hire Expectations and guidelines regarding appropriate anti-harassment behavior in the workplace
Drivers SAFETY Hire & quarterly Techniques to safe driving, avoiding mistakes on the road
Drivers Defensive Driving Review Hire & annual How to be a defensive driver and be aware of others on the road
Drivers BTW Road Test Review Hire & annual Evaluation of someone’s driving knowledge, experience and performance
Drivers Accident Prevention Hire & quarterly How to prevent accidents and be a safe driver
Drivers Simulator – Safety Hire & annual Virtual driving learning how to handle hazardous road conditions
Drivers SMITH Systems Hire & annual Develop positive driving habits using 5 established driving practices
Drivers CPR As needed annual General CPR training
Drivers Pre-Trip Inspections Hire & ongoing How to make sure your vehicle is safe and ready
Drivers Post-Accident Safety Hire & ongoing Review of an accident: what happened, what did the driver do, what should we do the next time
Drivers Yearly Road Test Review Hire & annual How to become or remain 19-A certified for DOT
Drivers/Monitors Sensitivity Training Hire & annual Understanding the population we serve and reporting abuse
Drivers/Monitors Wheelchair & Stairs Hire & annual Effective wheelchair techniques: how to properly transport a customer in a wheelchair
All Employees Customer Service Hire & annual How to deliver exceptional customer service to everyone we serve
Monitors Customer Care Hire & annual Transporting our customers – how to give them a positive experience and keep them safe